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March 26, 2014 in Madison, WI

Topic: Business Leadership

The Good, the Bad, and the Ugly Ways of Measuring Customer Satisfaction!

Without measuring customer satisfaction, it's impossible to assess the needs, know the frustrations, and solicit the ideas that your customers have!  Yet too often customer surveys have serious flaws that result in inaccurate, biased, … Read More & Listen to Podcast Online »

March 07, 2014 in Brookfield, WI

Topic: Business Leadership

Strategic Planning - Proven Strategies to Get Results

Learn the proven strategies for productive strategic planning and improve your business. ActionCOACH, Chris Carman will present on:The mindset necessary to successfully planHow to get your team on board and executing the plan with youA time … Read More & Listen to Podcast Online »


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