Business Articles

December 14, 2010

Employment Law: New Employment Laws you need to Know, and Comply with.

Ripping on a supervisor on your Facebook page, which led to the firing of a Connecticut woman and her subsequent complaint before the National Labor Relations Board, might well be next year's point of employment law. But there is plenty of new …
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December 12, 2010

Employment Law: New Employment Laws you Need to Know, and Comply With

Ripping on a supervisor on your Facebook page, which led to the firing of a Connecticut woman and her subsequent complaint before the National Labor Relations Board, might well be next year's point of employment law. But there is plenty of new …
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December 10, 2010

Human Resources: Training Wheels

Traditionally, companies invest in new technology, new products and services. But how many invest in training programs that pay immediate and long-term dividends?The answer: not as many as it should be.There are three training programs beyond the …
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November 17, 2010

Golden Angels Network Director Sees Significant Uptick in Quantity & Quality of Strategic Buyers

Tim Keane is the Marquette University Entrepreneur in Residence, the director of the Golden Angels Network and a friend of the firm. Tim has bought and sold several companies and also works as an independent consultant with a special focus in …
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November 15, 2010

How You Do Business: Do you have a Code of Ethics?

Whatever the size of your business or how many employees you have even if its just you it is important for a business to have a set policy in place regarding the ethics and conduct that will be the standard for that business, area professionals …
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November 12, 2010

Innovate or Die: Don't Let Stagnation Turn Out your Lights

Remember we first learned about entrepreneurship when we studied that Thomas Edison invented the light bulb? We grew up with it. It helped change the life of Americans for generations. This iconic American invention will now disappear from the …
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November 12, 2010

Leadership: How to Ensure Disaster in Four Easy Steps

I appreciate that there are many capable, well-intentioned people who work on both sides of the aisle in our political system and I mean them no disrespect. However, I think most people would agree that if our political system is not broken, it is …
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November 12, 2010

Management Dilemma: The Rule of 98/2

I started to write this article some 22 years ago but never got around to finishing it. It involves a management dilemma I call the Rule of 98/2.The dilemma boils down to this: Should top executives focus workplace policies on identifying and …
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November 12, 2010

Performance Reviews: Dreaded Conversations can be Productive Opportunities

Its that time of year when managers and supervisors sit down with their subordinates and have that annual dreaded conversation, the performance appraisal.This conversation is made more difficult this year by the fact that there is less to go around …
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November 01, 2010

Your Future Is on the Phone

Comcast (CMCSA). Redbox. Fandango. Amazon.com (AMZN). Bloomberg. WebMD. The Weather Channel. Runner's World. Chipotle (CMG). Starbucks (SBUX). ESPN. Southwest Airlines (LUV). Hertz (HTZ). A list of my favorite brands? Sure. But only a handful of …
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October 15, 2010

Entrepreneurs Need to Partner with Specialists to Complement Their Strengths

In my previous column, we got inside the heads of the entrepreneurial generalists. Now, lets find out what makes the specialists tick.As an entrepreneur, see if you can identify with any of the personalities or behaviors described in this article.As …
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October 15, 2010

How to Get Buy-in for Big Changes

We are in the middle of a reorganizing effort. As the VP of human resources, Im very involved in this project. Among other things, weve created a new executive-level position that is going to have several VPs reporting to it. These positions …
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October 15, 2010

The Five W's of Marketing

When developing a marketing program, it's not enough to know who, what, when, where, and why. You need to keep them in order, says Steve McKee.You've heard of the Five W's: who, what, when, where, and why. They're the elements of information needed …
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October 12, 2010

Figure Out What Everyone's Excited About, and That's Your Business Plan

Creating a plan is hard. That is why, according to a national survey conducted this year by 3GoodQuestions and B2BCFO, only 9.6 percent of American businesses have a written plan they follow. That's right, fewer than one in 10. So, for all the talk …
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October 12, 2010

Job Security, Benefits Highly Rated in Annual Job Satisfaction Survey

Research indicates, not surprisingly, that employees who are satisfied with their jobs are more likely to stay with their employers. If you don't do formal surveying or otherwise aren't sure what things may be most important to your employees, …
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October 12, 2010

Make Sure to Read this Checklist before Launching your new Website

Your company has spent months redesigning your old website. Everyone is excited about the prospects a new website will bring to your company and you're eager to launch. One key question before you do is, "have we taken the steps necessary to ensure …
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October 12, 2010

Making the Most of your Time 'is Simple - it Just isn't Easy'

Life is crazy, and it seems to get crazier every year. We work longer and harder than just about any other country in the world. Burnout, fatigue, turnover, diminished performance, and teetering work/life balance are increasingly important problems …
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October 12, 2010

To Unlock Creativity, Learn from Steve Jobs

Author Carmine Gallo digs into how Apple's co-founder and chief executive comes up with novel business ideas, then offers advice on ways to spark big innovations of your own.This column is adapted from The Innovation Secrets of Steve Jobs: Insanely …
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October 10, 2010

Managing Generational Differences

In todays workplace, employees across the generations interact with one another at every level. Imagine needing to educate all of those employees about safety, technical skills or personal development. It can be a tall order, but as Terri Luebke, …
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October 06, 2010

Overcommitment: A Happiness Killer

We often say yes because we want to make others happy and are afraid to admit we aren't superhuman. Learn to say no, advises Marshall Goldsmith What kills happiness? It's usually a series of simple little things, like saying yes too much when you …
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October 06, 2010

The Secret to Small Business Tech Support

Put down the golf club: You're the bossso please behave like one when technology goes on the fritz.Ever get that sinking feeling? That pit-of-the-stomach sensation when you know something's gone wrong. Business owners know what I'm talking about. We …
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October 04, 2010

Employers can help Lessen Stress in Workplace

Stress is stress.Clinically speaking, the negative health effects of stress havent changed since the condition was first diagnosed as a health problem. But the amount of stress the average person carries and its causes have changed tremendously …
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October 01, 2010

Managing Generational Differences

In todays workplace, employees across the generations interact with one another at every level. Imagine needing to educate all of those employees about safety, technical skills or personal development. It can be a tall order, but as Terri Luebke, …
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September 20, 2010

Bill Helping Small Businesses Inches Closer

BOSTON (TheStreet) -- The Senate yesterday passed a legislative package of small-business tax incentives and measures intended to improve access to capital. The Small Business Jobs and Credit Act of 2010 creates a $30 billion fund to provide small …
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September 17, 2010

Customer Service: An Opportunity, not a Problem

In these economic times, client acquisition and retention is job No. 1.While this is an obvious conclusion, my own negative experiences tend to mirror yours, suggesting that not all organizations are walking the talk at a very high level along these …
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September 17, 2010

Psychology: The Entrepreneurial Brain

Did you ever wonder why some business people are successful and others are not, and yet they both call themselves entrepreneurs?The answer often lies in how their brains are wired. Many successful business people have attention-deficit …
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September 14, 2010

'Creativity Pipeline' Can Help Encourage Ideas from Everyone

Would you prefer your staff came up with A) one $1,000,000 idea a year or B) a thousand $1,000 ideas? I'd pick B. Hitting the grand slam feels great, but counting on it is hard on the nerves. Having a steady stream of good ideas is much better, but …
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September 14, 2010

Commit to Succession Planning and Your Business Will Benefit

Organizational leadership is about driving growth, value and competitive advantage through your best leaders. Succession planning is one of the many choices you have to leverage the talent you have recruited, developed, and now need to manage …
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September 14, 2010

Google Ramping up with Caffeine; Here's how to Make the Most of Changes

On June 8, Google announced the completion of a new web indexing system called Caffeine, which provides 50 percent fresher results for web searches than the previous Google index.Caffeine allows Google to provide more current, and therefore more …
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September 14, 2010

Tough Times for Sales Teams; Managers Must Make Adjustments

Every order and every new customer seems so much more precious now than a couple of years ago when busienss was more easily won. "There is plenty of business for everyone who is willing to work for it" was often the mantra. See page 12 of the …
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September 14, 2010

Yearly Survey Shows Employers Still Planning Salary Budget Increases

The past 30 months have presented economic challenges most of us have not seen in our lifetimes, much less our working lives.During the past year, with many organizations continuing to struggle to survive or regain their footing and employees …
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September 10, 2010

Boost Productivity with an Internal Website

There is a critical question facing many leaders in todays business world: How do I keep morale high while staff numbers are low?All around the world, companies are doing more with less. Efficiency became all the rage as small businesses trimmed …
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September 10, 2010

Compromise Takes Science to be Artful

In dealing with complex give and take, remember that no one party can have it all. Two opposing sides cant afford to come up empty on certain issues. However, with cooperation and compromise from all parties, most things can be worked out.Compromise …
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September 07, 2010

Business Fashion Tips for Generation Y (WHY?)

Hey, emerging leaders here's a story from a GenY writer on staff at IB to help you dress to impress at your next job interview! You got your masters in Business from UW, worked with a company for a few years (where you perfected all those skills …
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September 07, 2010

Obama To Back More Business Tax Breaks

WASHINGTON -- President Barack Obama will call on Congress to pass new tax breaks that would allow businesses to write off 100 percent of their new capital investments through 2011, the latest in a series of proposals the White House is rolling out …
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September 03, 2010

Identity Crisis: To Differentiate Yourself, Avoid These Phrases

One sure way to get a unanimous non-show of hands from a group of salespeople is to ask this question: Lets see a show of hands. How many of you, when you set your objectives for a customer meeting, have at the top of the list: I want to come across …
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September 03, 2010

In Uncertainty, Leaders need Support

Youre trying to drive a change into your organization. Your boss told you to take on the project, it is part of your job to do it and you just really believe it is important or some combination of those reasons. Youve created the work plan, put …
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September 03, 2010

Is it Time to Re-engineer Family Biz?

If youve been waking up around 3:00 a.m. and lying there wondering how youre going to keep your family business on track, I can suggest an approach. Its called re-engineering, and in technical terms it means examining and altering a system to …
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September 03, 2010

Peak Performance: The Middle-Aged Brain is in its Prime

While I was dining with several girlfriends, one of them asked, Hey, do you ever wonder where your brain goes when you hit middle age?She went on to describe her most recent experience. Last weekend, I was standing with the refrigerator door open …
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September 02, 2010

Discovery Communications Crisis a Reminder to Review Emergency Plan

Workplace experts say the hostage crisis at Discovery Communications Inc. in Silver Spring should prompt all companies and building owners to review their emergency evacuation and continuity of operation plans or, if they dont have a plan, to make …
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September 02, 2010

How Social do you want your Media to be?

Twitter and tweets, fan pages and handles. Social media have rapidly changed the way individuals communicate with each other, and they have become a crucial component of how businesses communicate with clients, too.Social media is being used in …
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September 01, 2010

Banks Lending, but You Need to Find the Right One

There’s a big myth out there that banks are not lending. Is it true? Yes and no. The strong banks are still lending, and they’re lending primarily to C&I (commercial and industrial) businesses. In Northeast Wisconsin, this is good …
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August 27, 2010

No time like the Present to Review the Rules of Networking

Have you ever been in crowded restaurant and wondered what all the businesspeople are discussing? Big deals? Expansion? Bonuses?Unfortunately, these days its likely many people are doing networking lunches aka job hunting.During the past month, Ive …
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August 27, 2010

Tom is Selling his Business: Now What?

I admit that sometimes I live in a fantasy world. I actually think that Im getting a buzz from lite beer.I have a friend named Tom whos looking to sell his equipment parts distribution business. Problem is he cant sell it. Hes had more than a …
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August 20, 2010

Blogging with a Purpose Helps to Build Brand Awareness

When Greg Salsburg began blogging each week on media, marketing and current events, he knew it couldnt be an occasional activity.He knew hed have to blog consistently to build brand awareness among his readers and to optimize his rank among search …
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August 11, 2010

The Five C's of Sustainability Branding

At our request, Marc Stoiber, the vice-president for green innovation at Maddock Douglas and a veteran in the relatively young field of sustainability, sat down and created a list of what companies and marketers need to do to make "greenness" …
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August 10, 2010

Farms Grow More than Vegetables

I feel very lucky to live in Madison. One of my favorite hobbies is cycling. I especially enjoy biking this time of year, because within minutes of leaving my house, I am riding through lush farm fields. My wife loves the farmers' market, and comes …
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August 10, 2010

Succession Planning a Priority at First Business Financial Services

Many organizations have put their strategic decisions and plans for growth on hold. Others believe there is little they can do, other than keep plugging away day-by-day. Still others not only manage day-to-day operations efficiently, but take time …
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August 10, 2010

Want to Get to Know your Client? Go Beyond Traditional Meetings.

Getting to know our clients and prospects more personally enables us to identify what truly matters to them, on a much deeper level then simply understanding their life at work. And in building these stronger personanal connections, we strengthen …
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August 10, 2010

When Your Team Reverts to the Old Strategy

Repositioning your company can be an invigorating moveit's exciting to take a fresh approach and go after new opportunities. But change is also risky and over time, the momentum behind it can wane. When that happens, it's not uncommon for …
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August 10, 2010

White Collar Companies Go Lean

In the manufacturing world, lean principles reduce inventory and work-in--process. But you don't have to be a manufacturer to enjoy the benefits of lean. See pages 30-32 on the attached link.
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August 07, 2010

Life’s Most Simple Lessons are Often the Best

Gordon Dean was an American lawyer and prosecutor whose distinguished career was fairly typical for Washington types. He went to work for the Justice Department under President Franklin Roosevelt, taught in the law schools at Duke University and the …
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August 06, 2010

Business Strategy: Top Ten Tips and Tactics for a Tough Economy

Whatever you call it, the rate of income growth across US businesses has slowed to a crawl, and that is scaring the pants off of a lot of people. Your own business may not be affected in any way, but the fact is many people are worried about their …
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August 06, 2010

Deal with Common Objections Early in Process

Youre lucky if buyers clearly voice objections, making it easier to respond. By far, the most difficult buyers are those who cloak their objections and fears under a shroud of silence. Their objections are unspoken and therefore never …
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August 06, 2010

How to Convert Price Objections into Sales

Jim had just finished a fine presentation on the features of his state-of-the-art printers and the benefits his prospect would enjoy when he installed the system in his office.The prospect acknowledged that it was a good product, but then uttered …
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August 06, 2010

Inside Family Business, Behavior-wise

Some of my most valuable discoveries come while Im looking for something else. Call it serendipity or call it dumb luck. If I want to locate my golf shoes on the first playable day of the fall, all I have to do is launch an intensive search for the …
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August 06, 2010

Let Top Performers Know They Are

What salespeople dont know can hurt them. Having a solid grasp on personal performance is necessary to gauge improvement.There was a study published in 1999 by Justin Kruger and David Dunning on how peoples perceived knowledge related to actual …
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August 06, 2010

Negotiating 101: 25 Lessons from 40 Years of Experience

If you ask me what one skill has made the biggest difference in my career, I would answer you, hands down, negotiating. It applies to selling, purchasing, hiring, firing, expanding, downsizing and every other phase of business you can name. Its part …
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August 06, 2010

Re-conceptualizing Performance Success

Two years ago, a local manufacturing company realized that its organizational structure was negatively impacting performance.Decisions took forever, requiring trips up and back down the authority ladder. Collaboration happened only by accident, …
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August 06, 2010

Sustainability can Contribute to Bottom Line

Its no longer a maybe. Greening for small businesses is here.My thanks this month to Vistage member Frank Priznar, CEO of PRIZIM, Inc., for his thoughtful insights on this topic.Perhaps one of the biggest misconceptions about greening is that while …
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August 04, 2010

No-shows don’t have to be no-gos

Have you ever experienced a no-show for an appointment? The temptation is to lose your temper or just slink back to your office.Losing your temper will alienate you from the client. Slinking away suggests that your time isnt valuable and its …
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August 01, 2010

Companies decide whether LEED certification can justify cost

When Lawrence University in Appleton built its newest residence hall in 2003, it built to sustainable guidelines, but did not seek LEED certification. But by 2007, as it planned what has now become the Warch Campus Center, LEED certification was a …
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July 30, 2010

Activity tracking is not a management tool, it’s an exercise in babysitting

How does a manager properly measure the effectiveness of his/her sales people?Most would point to level of productivity. Fair enough. What, exactly, does being productive mean for a sales person?Does one measure productivity through activity or …
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July 14, 2010

Creating a flow chart is first step toward improving process, efficiency

This probably won't surprise you: Most businesses don't really know how they work. For all of the daily conversations about getting things done, most managers couldn't accurately describe how their stuff gets out the door. Don't believe me? Update …
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July 14, 2010

Display advertising can pay dividends as part of overall marketing strategy

As companies struggle with where to put their limited advertising dollars, one often overlooked approach is display advertising, sometimes better known as banner advertising. (see page 15 at the following link)
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July 14, 2010

For maximum benefit, take the 9-Box Tool to the next level

Last month, I introduced the 9-Box Tool and discussed how you could begin to leverage its use. Today, I follow that up with an example of how you can better coach your management team to higher levels of performance. (see page 11 at the following …
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July 14, 2010

Human Resources: Hail the introvert

Do you know someone who needs down time every day? Someone who connects well one-on-one but occasionally stumbles when communicating at a team meeting? Who can deliver a persuasive presentation to a large audience but experiences brain-freeze when …
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July 14, 2010

Mining the best way to new sales: client referrals

Asking for referrals is often easier and friendlier than cold calling to get sales leads. Yet, it is vastly underutilized. About 20 percent of your customers will offer a referral, another 20 percent never will and the remaining 60 percent need a …
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July 14, 2010

Well-crafted questionnaire can be salesperson’s best power tool

Maybe youre feeling a bit ambitious this summer, building a terraced deck or getting the hands dirty with some designed landscaping, each adding texture and color to your home.To create that neighborhood magnum opus, youll need the appropriate tools …
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July 09, 2010

Sales: No change, no progress

My company is in the business of making sales organizations better at selling. As such, executives and business owners approach me to explore the possibility of us doing just that for their companies.Let me take you through the initial conversation …
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July 09, 2010

Smart phones and other gadgets boost (hinder) productivity

Ever heard the expression The more things change, the more they stay the same? Not so in the world of technology. In fact, things change so fast its hard to keep up. Just when you buy the latest and greatest gadget, something else comes along that …
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July 09, 2010

Why CEOs Need to Harness People Power

Do you have an idea to improve the way things are done in your company? Well, guess whatyou're not alone. Ask your co-workers if they, too, have ideas. You will quickly discover that even in the best-run companies there are thousands of ideas that …
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July 06, 2010

Getting back into marketing

Many small businesses felt the need to pull back on their marketing budgets during the recent recession.But at the same time, the economic downturn provided a golden opportunity for small businesses to examine the ways and means that they market …
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July 02, 2010

Generating, nurturing sales leads make biggest difference in growth

When it comes to leads, everyone wants qualified ones. But what qualified means from one person to the next often is different.A common acronym used to describe a qualified lead is BANT: Budget, Authority, Need and Timeframe. Lets look at these one …
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July 02, 2010

Salespeople can double commissions by making right choices

One of the questions I hear most frequently is: How do I earn more commissions? The answer is simple. You just have to do one of three things:1. Increase the number of prospects in your sales funnel.2. Increase your average commission per sale.3. …
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July 01, 2010

How to Conduct an Interview for an Internal Candidate

Organizations spend the majority of their hiring resources on finding and screening external candidates. But when you need to fill a position, the most cost-effective and practical thing you can do is hire someone from within. In fact, most hiring …
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June 29, 2010

Sincere, Positive Recognition - Pass it On!

"You better appreciate the people that are important to you before someone else does." Lou HoltzIn conversations with business owners, CEOs and managers in organizations both large and small, one of their top five "common headaches" usually relates …
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June 25, 2010

Executive Coaching: Soundboard

Being an entrepreneur and business owner can be challenging, satisfying and sometimes scary. You are chief cook and bottle washer and the buck stops with you. You are faced with decisions on who to hire, when to hire and what they should be paid. …
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June 25, 2010

Human Resources: Systems thinking

Question:As the HR director at my company, Im spending more time mediating conflicts between work areas. No one seems to see the big picture: that we are here to help one another so the company can meet the customers needs. Theres a lot of …
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June 25, 2010

Leadership: Have the courage to invite feedback

When was the last time that someone in your organization told you the truth about your leadership? How often do you invite feedback? How safe do others feel about telling you the truth? What do you think you might learn by asking the question? As …
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June 25, 2010

Look beyond prices to create value for customers

There is a value perception that goes with price cutting. People often think that something has a greater value when it is priced higher.I recommend that business owners need to focus on offering more value to the client that does not relate to …
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June 25, 2010

Well-crafted questionnaire can be salesperson’s best power tool

Maybe youre feeling a bit ambitious this summer, building a terraced deck or getting the hands dirty with some designed landscaping, each adding texture and color to your home.To create that neighborhood magnum opus, youll need the appropriate tools …
Read More

June 22, 2010

Competitive Theory and Business Legitimacy

The Economist once called Michael Porter the "doyen of living management gurus." Porter is the guru of competitive strategy, the one who told companies that their route to success lay in competing not just against their direct competitors, but …
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June 21, 2010

Think and Act Like Your Customers

My colleague Alex Slawsby made an observation while we sat in the office of one of our clients the other day. "Look around," he said. "The room is full of products made by the company." Doesn't seem so fascinating, does it? After all, any member of …
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June 20, 2010

Understand Basics before Tapping Temporary Staffing

Those not familiar with staffing frequently ask the following questions: How do we work with a staffing firm? What are my obligations? What are the benefits versus us conducting our own search?Once they learn the basics of staffing, they realize it …
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June 18, 2010

How to Conduct the Director Evaluation Process

Providing feedback to directors on their performance in the boardroom is not a new idea. The first time I conducted a director peer review was in 1997 for the board of the Bank of Montreal, one of the first major North American companies to …
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June 15, 2010

CFAA Can Help Companies Protect Against Tech-Savvy Ex-Employees

Gone are the days when a disloyal employee loads up his briefcase with customer lists, marketing strategies, customer pricing and other confidential information in the wee hours of the night before he quits his job to go work for a competitor or to …
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June 15, 2010

Company Boards Must Assume Cyber Attacks Will Occur

Cyber attacks are now so common that corporate directors must assume that their companies intellectual property will be stolen, according to experts at todays Bloomberg Link Boards & Risk Conference in Washington. Boards cant keep hoping they wont …
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June 15, 2010

When an Opportunity Presents Itself, Don't Get Caught "Missing the Boat"

If you, as a business owner, have missed the boat, it could mean that an opportunity presented itself but you were late in responding and failed to take advantage. You need to have a process to follow...(see page 13)
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June 11, 2010

Management: Exit Strategies

By Harry S. Dennis, III , for BizTimes: Vistage / TEC member Carol Coughlin has developed a set of tips for business owners who are positioning their company for sale. Her advice is practical and to the point.The bottom line: make sure that your …
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June 11, 2010

Performance: Personal branding

by Christine McMahon for BizTimes: You are always branding yourself. Everything you do and say as well as how you engage with others creates an impression and that impression, reinforced over time, becomes your personal brand (PB).Whether you …
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June 11, 2010

Sales: Guard your Time

By Jerry Stapleton, for BizTimes: Youve got a customer. In fact, its a very profitable, long-standing customer that pays its bills and is just generally great to work with.Its the kind of customer you wish you had more of.This customer calls and …
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June 09, 2010

A Practical Guide to Branding

Define your brand identityyour product's "personality"before you spend a dime on advertising or marketing.Talk to entrepreneurs about their marketing and communications efforts, and they'll often use the words "branding," "marketing," and …
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June 04, 2010

Discover Your Leadership Blind Spots

Too often, leaders demonstrate behavior that sabotages their success and undermines both their team and their organization. To succeed as a manager, you need to learn how to recognize your blind spots and overcome them. Let's not kid ourselves. We …
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June 04, 2010

For Leaders, There Is No Off Switch

Does this mean that I have to watch what I sayand worry about how I actin every meeting for the rest of my career?" Harry asked. I had been asked by the present CEO, Jim, to coach his direct report, the potential CEO, Harry, who was an executive …
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June 04, 2010

The Last Word: Ride out the storm

The Great Recession posed challenges for all industries, but the construction industry has been one of the hardest hit. Brookfield-based Hunzinger Construction Co. has been in business for more than 100 years and has constructed some of the …
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June 01, 2010

Health Care Calculation for Businesses: Coverage Versus Paying the Penalty

Large and mid-sized businesses have some calculating to do regarding the recently enacted Patient Protection and Affordable Care Act, the federal health care law, but that calculation will not be entirely monetary, according to Dr. Craig …
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May 28, 2010

Management: Employee engagement

Many businesses are leaner than ever, yet highly effective management is required to compete in todays world. It is imperative that effective management and management practices are consistent throughout your organization.Without consistency in …
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May 27, 2010

How to Prevent Hiring Disasters

Hiring someone can be a time-consuming and nerve-wracking task. In an ideal situation, you find the perfect person for the positionsomeone who hits the ground running, increases your unit's performance, and eases your workload. In the worst-case …
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May 18, 2010

Taking the Temperature of Business Executives

As the Memorial Day turn approaches, and the warm summer weather arrives (in theory and in hope), IB conducted a survey to glean what area businesses are still worried about, and what makes them optimistic over the next six to 12 months. Nationally, …
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