First Business

April 19, 2013

Chase, Bank Mutual top list for customer satisfaction in Midwest

Bank Mutual ranks high and BMO Harris Bank ranks low in a new survey of customer satisfaction with banks in the Midwest

The top bank in the Midwest region in the annual J.D. Power and Associates ranking was Chase Bank, scoring 799 out of 1,000 possible points and the maximum five â;€Âoe;circles.â;€Â; Bank Mutual, Brown Deer, was the only other bank to earn five circles with a score of 793.

BMO Harris, based in Chicago, had the second-lowest score at 716 or two circles. BMOâ;€™s parent company, BMO Financialâ;€¦;

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