October 06, 2010

The Secret to Small Business Tech Support

Put down the golf club: You’re the bossso please behave like one when technology goes on the fritz.

Ever get that sinking feeling? That pit-of-the-stomach sensation when you know something’s gone wrong. Business owners know what I’m talking about. We get it when that customer calls to complain about a job. Or when a supplier’s key shipment doesn’t arrive on time.

You’re a business owner. You know this feeling. When is it the absolute worst? When it’s a technology support issue. You come to work and your computer screen is not the way you left it the night before. When you arrive at your office this morning, you’re not greeted by the typical desktop. Instead, the screen is frozen at "Windows is starting up." An update that automatically downloaded last night screwed something up. Your screen is black. And now so is your mood.

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