August 04, 2010

No-shows don’t have to be no-gos

Have you ever experienced a no-show for an appointment? The temptation is to lose your temper or just slink back to your office.

Losing your temper will alienate you from the client. Slinking away suggests that your time isn’t valuable and it’s acceptable for the client to be absent.

Either reaction doesn’t move the opportunity forward. No-shows happen to all salespeople at one time or another, but they don’t need to be disastrous. There are some simple rules to help you avoid the problem, and turn no-shows to your advantage when it crops up.

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