Managers Must be Decisive in Handling Problems
Good managers don’t clean up messes caused by their staffs. They prevent messes from happening in the first place.
Division head Carl finally had to fix the problems in a department run by senior manager Brenda. He transferred one supervisor and three high-ranking staff members to other departments. He was satisfied: Once again, he showed that he could be decisive and clean house.
But Carl had consistently ignored advice that the department head was a problem, and didn’t make the changes necessary to keep the problems from resurfacing later.