June 17, 2011

Management: How to catch a liar

In business, there is no shortage of lies. People tell them at all levelssometimes to seek a payoff and other times to avoid responsibility, some lying with guilt and others lying with a habitual delight.

But the complexity of business makes lies hard to detect. In business settings, liars manipulate people and evade giving answers, so they easily fall under the radar. One way to deflect liars is to look for and understand their behavioral clues, or use what’s called the entrapment defense, which is when the liar confirms a statement that the speaker merely assumes to be true.

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