November 12, 2010

Management Dilemma: The Rule of 98/2

I started to write this article some 22 years ago but never got around to finishing it. It involves a management dilemma I call the Rule of 98/2.

The dilemma boils down to this: Should top executives focus workplace policies on identifying and weeding out the 2 percent of employees who are unreliable, can’t be trusted, and take joy in spreading their poison among fellow workers? Or should policies focus on the 98 percent of employees who day after day show up on time, do their jobs, work hard, try to do the right thing, and often generate the breakthroughs that advance the company’s interests?

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