June 01, 2011

HR: Improving business emails

Three suggestions for improving business e-mails

Millions of people use e-mail at work and at home almost every day. But a funny thing happened on the business world’s way to the information superhighway: It left etiquette standing by the side of the road.

This lack of "netiquette†is no small matter. According to a survey of 416 companies conducted by the American Management Association and the ePolicy Institute, 26 percent of employers have fired employees for abusing e-mail. And studies show that e-mail abuse conservatively costs U.S. companies millions of dollars a year in lost productivity, breaches in confidentiality and lawsuits.

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