Business Articles

June 20, 2011

Marketing: Beware of social media backfire

In 1986, I was a long-haired, bearded 22-year-old with a lousy job that paid irregularly. I was also engaged and preoccupied with becoming responsible, not to mention passing muster with my soon-to-be father-in-law. That meant, among other things, …
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June 17, 2011

Management: How to catch a liar

In business, there is no shortage of lies. People tell them at all levelssometimes to seek a payoff and other times to avoid responsibility, some lying with guilt and others lying with a habitual delight. But the complexity of business makes lies …
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June 17, 2011

Summer Reading: Five management classics

Although Peter Drucker was a self-described workaholic, he did take time off each summer to hike amid the peaks of Colorado, reflect on the previous year's successes and failures, and, of course, read.As you head to the beach or the mountains with …
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June 10, 2011

HR: Seek common ground

My work group seems to be the always caught in the middle between other work groups. We provide operational support to a number of departments. As a result, we know whats going on (both good and bad) in a number or work areas. The problem is when we …
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June 10, 2011

Leadership: Focus on what you can control

We live in an uncertain world. How many times have you heard that? Every time I hear it I wonder about a certain world whenever did that exist? This line of thinking leads me to ponder related words, such as trust and security.Security is defined …
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June 01, 2011

HR: Improving business emails

Three suggestions for improving business e-mailsMillions of people use e-mail at work and at home almost every day. But a funny thing happened on the business worlds way to the information superhighway: It left etiquette standing by the side of the …
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June 01, 2011

Management: Five ways business owners cope with rising costs

If you build it, cook it, sew it, ship it, or import it, chances are your cost of business has spiked over the past two years. Even Internet entrepreneurs are feeling the sting of a weak dollar. "As we expand our coverage of hotels in Europe, we pay …
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May 13, 2011

Management: Make Meetings Matter

How many times have you heard someone say, Id really love this job if I didnt have all of these meetings!The topic of time management came up during an appointment with a client who was struggling to get it all done. Her average workweek tops 70 …
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May 13, 2011

Sales: What to Look for in Candidate Interviews

Not long ago in these pages I laid down my own commandments (as I referred to them) of sales leadership. One of them hire wisely, not well seemed to touch a particularly sensitive nerve among business owners and senior sales management. Let me …
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April 28, 2011

Human Resources: This Time, it's Personal

Managers plagued by bad staff morale and sputtering productivity should go take a hike around the office.With so many businesses hunkering down in belt-tightening mode, freezing salaries and even laying off workers, low employee morale and its ugly …
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April 28, 2011

Leadership: What Makes a Leader?

16 core qualities that successful leaders shareIt goes without saying that CEOs are leaders, but how do you know you are truly leading? Thousands of pages have been written on the subject, more than anyone can find time to read. This article …
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April 19, 2011

Sales: Build Rapport Quickly

To a small business owner, one negotiation with a prospect can make or break the company. With so much at stake, quick rapport-building becomes a critical skill. And what is rapport? In business, its simply a framework for information transfer.When …
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