Business Articles

June 29, 2010

Sincere, Positive Recognition - Pass it On!

"You better appreciate the people that are important to you before someone else does." Lou HoltzIn conversations with business owners, CEOs and managers in organizations both large and small, one of their top five "common headaches" usually relates …
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June 25, 2010

Executive Coaching: Soundboard

Being an entrepreneur and business owner can be challenging, satisfying and sometimes scary. You are chief cook and bottle washer and the buck stops with you. You are faced with decisions on who to hire, when to hire and what they should be paid. …
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June 25, 2010

Human Resources: Systems thinking

Question:As the HR director at my company, Im spending more time mediating conflicts between work areas. No one seems to see the big picture: that we are here to help one another so the company can meet the customers needs. Theres a lot of …
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June 25, 2010

Leadership: Have the courage to invite feedback

When was the last time that someone in your organization told you the truth about your leadership? How often do you invite feedback? How safe do others feel about telling you the truth? What do you think you might learn by asking the question? As …
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June 25, 2010

Look beyond prices to create value for customers

There is a value perception that goes with price cutting. People often think that something has a greater value when it is priced higher.I recommend that business owners need to focus on offering more value to the client that does not relate to …
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June 25, 2010

Well-crafted questionnaire can be salesperson’s best power tool

Maybe youre feeling a bit ambitious this summer, building a terraced deck or getting the hands dirty with some designed landscaping, each adding texture and color to your home.To create that neighborhood magnum opus, youll need the appropriate tools …
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June 22, 2010

Competitive Theory and Business Legitimacy

The Economist once called Michael Porter the "doyen of living management gurus." Porter is the guru of competitive strategy, the one who told companies that their route to success lay in competing not just against their direct competitors, but …
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June 21, 2010

Think and Act Like Your Customers

My colleague Alex Slawsby made an observation while we sat in the office of one of our clients the other day. "Look around," he said. "The room is full of products made by the company." Doesn't seem so fascinating, does it? After all, any member of …
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June 20, 2010

Understand Basics before Tapping Temporary Staffing

Those not familiar with staffing frequently ask the following questions: How do we work with a staffing firm? What are my obligations? What are the benefits versus us conducting our own search?Once they learn the basics of staffing, they realize it …
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June 18, 2010

Considering Disadvantages of Hub & Spoke Management

In one global company, the chief operating officer had 18 direct reports from all aspects of his matrixed organization. He spent the vast majority of his time managing communications with each of them and acting as mediator of their disputes.Was …
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June 18, 2010

How to Conduct the Director Evaluation Process

Providing feedback to directors on their performance in the boardroom is not a new idea. The first time I conducted a director peer review was in 1997 for the board of the Bank of Montreal, one of the first major North American companies to …
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June 15, 2010

CFAA Can Help Companies Protect Against Tech-Savvy Ex-Employees

Gone are the days when a disloyal employee loads up his briefcase with customer lists, marketing strategies, customer pricing and other confidential information in the wee hours of the night before he quits his job to go work for a competitor or to …
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