First Business

Business Articles

June 25, 2012

Topic: Human Resources

Human Resources: Would You Recommend Your Kid Go Into IT?

I found myself wondering what I'd say to my son if he asked me whether he should go into IT. Now, obviously, I'm going to be supportive about almost any legal activity he really wants to pursue. But say he was in college, on the fence, and asking my …
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June 24, 2012

Management & Leadership: How Extremely Successful People Turn Obstacles Into Assets

At Forbes, we arent big on clichs like every time God closes a door he opens a window, or there are no problems, only opportunities.People who succeed at work and in life believe and act as if everything is a gift. Well, maybe not every single thing …
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June 20, 2012

Information Technology: Good IT Architecture Means Knowing When to Take Control

Should the management of your IT architecture be centralized or decentralized?Last week's Advice Line took the position that ETAM (enterprise technical architecture management) is a regulatory function, and that this is a good thing. Regulation is, …
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June 19, 2012

Human Resources: The 7 C's: How to Find and Hire Great Employees

A founder cant grow a winning enterprise singlehandedly. Some may try, but it is nearly impossible to do so. Every famous entrepreneur has built a flourishing company with great employees by his or her side.An entrepreneur can invent and even …
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June 18, 2012

Risk Management: Most Companies Do Not Expect – And Remain Unprepared For – Director Lawsuits

Seeing a chasm between risk perception and risk reality has ceased to surprise me. Virtually every survey, study and report I come across reveals that executives either (a.) dont understand the risks they take or (b.) understand the risks they take …
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June 12, 2012

Sales & Marketing: Do Mobile Users Pay Attention to Mobile Ads?

Nearly three in four mobile users (74.0%) say they fully pay attention to mobile ads while browsing the Web, either on a regular (35.3%) or occasional (38.7%) basis, according to a recent survey from Prosper Mobile Insights.In addition, 59.5% …
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June 11, 2012

Information Technology: What IT Can Do Now That User Passwords Aren't Safe?

The parade of revelations of passwords stolen from online services -- LinkedIn (where poor implementation meant nearly two-thirds could be descrypted), eHarmony, and Last.fm most recently -- has many workers and IT pros alike questioning the …
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June 08, 2012

Information Technology: 6 Ways CIOs Can Make Peace with CMOs

There's a natural tension between IT and marketing. But these days the CIO and CMO need to collaborate and focus on what's best for the customer.CIO It seemed so straightforward. The marketers at Genworth Financial Wealth Management wanted to …
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June 08, 2012

Sales & Marketing: How Social Media Is Changing CRM

Its big news these days for tech watchers: CRM software stalwarts are rapidly acquiring startups that enable businesses to manage the increasing number and variety of social media platforms better. In May, Oracle (ORCL) bought Vitrue to help it …
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June 06, 2012

Management & Leadership: 4 Things Great Leaders Do Better Than You

We've all met them. That one person who is not just a great leader, but who also makes a lasting impression. We remember them, quote them, and refer to them long after our interaction has ended.These are the leaders who become our mentors and role …
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June 02, 2012

Human Resources: When Companies Honor Employees, Profits Result

Have you heard of the Service Profit Chain? Several years ago I learned of this tremendous model at a seminar sponsored by Omnicom(NYSE: OMC), who purchased the company I founded, MarketStar Corporation.Several distinguished Harvard professors …
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June 01, 2012

Management & Leadership: 5 Things You Shouldn't Do on Email

Whether its a client or a co-worker, there is no more efficient tool to fostering misunderstanding than email. Without the benefit of tone and body language, messages can be easily misconstrued and people can take offense to statements that might …
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